Privacy Notice

Last Revised: 12/01/21

 

This Privacy Notice describes:

•             the information that NexClaim Recoveries, LLC (“we”) collects from you in any form, including when you interact with our website www.nexclaim.com (“Website”);

•             how we collect, use and disclose the information that we receive, including sharing that information with third parties; and

•             how we store and secure information.

 

How to Contact Us

If you have any questions, concerns or complaints about our Privacy Notice or our data collection or processing practices, or if you want to report any suspected security violations to us, please contact: Info@NexClaim.com

 

Information We Collect

 

•             Information You Provide to Us Voluntarily. 

 

o             We will collect data from you that you proactively provide.  For example, if you use our “Contact Us” form on the Website or if you provide us with feedback or contact us via e-mail, we will collect the information that you voluntarily provide in the form or email in order to send you a reply.

 

o             We collect data from you that you provide via our on-line questionnaire, if you choose to respond to the questionnaire on-line (you may also respond in writing, by mail).  We are a healthcare claim subrogation company. We partner with health insurance companies, third party administrators, self-funded employers and any other organizations that pay for medical claims. We are responsible for identifying claims that should have been paid by someone other than your health plan, such as an automobile insurance carrier.  By responding to our treatment questionnaire, you are assisting us in determining if your claims should be paid by a third party. This allows your health plan to recover money that they already paid out on your behalf. Responding to this questionnaire is a requirement of your health plan, although you are not required to respond on-line.  The information you provide to us through the questionnaire will be used solely for our subrogation services.  It will never be sold.  Any disclosure will be only as necessary to carry out subrogation services and as permitted by law.

 

Information We Receive From Your Use of Our Website

•             We may receive certain types of information automatically when you access the Website, such as your browser type and internet protocol (IP) address. While the system may collect this information, we generally do not identify you or match this information with your other personal information; however, we reserve the right to do so under certain circumstances (including, but not limited to, reporting to law enforcement authorities, in response to subpoenas or to enforce our Terms of Use). The information is used to diagnose Website technical problems, facilitate your use of our Website, or track aggregate Website traffic patterns. We may share this aggregated data, which does not identify you, with third parties.

 

•             We may use cookies to collect information about your visit to determine which of our areas, features and forums are most popular, improve your experience on our Website and to complete transactions you may request. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. By prohibiting the use of cookies, however, you may restrict your access to certain types of content or features.

 

Links to Third Party Websites

Our Website may contain links to third-party websites and services and some of those third-party websites may be co-branded with our logo (the “Third Party Services”).  If you decide to visit and submit any information to a Third Party Service, you are subject to its privacy policy and practices and not this Privacy Notice. We encourage you to carefully read the privacy statement of any website you visit.

 

How We Use and Share Your Information

We do not sell your information to anyone.  We use your information that we collect from the Website only for purposes of operating the Website and as detailed below.

 

With your consent. We may share your information with third parties if you have given us your consent to do so.

 

To perform services. We may disclose your information to third parties in order to perform subrogation services on behalf of our clients but only to the extent permitted by our client and by law or to perform services that you request.

 

To communicate with you.  We use your information to send you information about our services, to respond to you when you contact us, to call you as a part of secondary fraud protection, or to solicit your feedback.

 

With third party service providers performing services on our behalf. We may share information with our third party service providers to perform the functions for which we engage them. For example, to permit the safe collection of data submitted online your information may be shared with a HIPAA-compliant secure form provider.

 

To improve the Website.  We use the information we collect to improve the Website and to develop new services and benefits.

 

For corporate restructuring.  We may share some or all of your information in connection with or during a merger, financing, acquisition or dissolution transaction or proceeding involving sale, transfer, divestiture, or disclosure of all or a portion of our business or assets. If another company acquires our company, business, or assets, that company will possess the information we collected and will assume the rights and obligations regarding your information as described in this Privacy Notice.

 

For legal purposes. We may preserve or disclose information about you to comply with a law, regulation, legal process, or governmental request; to assert legal rights or defend against legal claims; or to prevent, detect, or investigate illegal activity, fraud, abuse, violations of our terms, or threats to the security of the Services or the physical safety of any person.

 

Your Options Regarding Your Information

Opt-Out

If you subscribe to our newsletter or other communication service, we may periodically send you free newsletters and e-mails to the e-mail address that you provided to promote the use of our Website or services.  You may indicate a preference to stop receiving further communications from us and you will have the opportunity to “opt-out” by following the unsubscribe instructions provided in the e-mail you receive or by contacting us directly (please see contact information).  We will never use email addresses obtained from members of clients to send any communications unrelated to the subrogation matter.  Further, despite your indicated e-mail preferences, we may send you service-related communications, including notices of any updates to our Terms of Use or Privacy Notice.

 

Cookies

If you decide at any time that you no longer wish to accept Cookies from us for any of the purposes described above, then you can instruct your browser, by changing its settings, to stop accepting Cookies or to prompt you before accepting a Cookie from the websites you visit. If you do not accept Cookies, however, you may not be able to use all functionality of the Website. 

 

Change Your Information

You may contact us to request to review, update, correct or delete information.  We may retain an archived copy of your records.

               

California’s “Shine the Light” Law

If you are a California resident, who has established a business relationship with us you can request information about our business’ practices related to disclosing personal information to third parties for the third parties’ direct marketing purposes. We will respond to all such requests within 30 days.

 

Any users who are California residents are entitled to request and receive once a year, free of charge, a notice from us describing what categories of personal customer information (if any) we shared with third parties or corporate affiliates for their direct marketing purposes during the preceding calendar year. If applicable, the notice will identify the categories of information shared, the names and addresses of the third parties and affiliates with which information was shared. If you are a California resident and would like to request a copy of this notice, please submit a written request to the following address:  Info@NexClaim.com

 

Data Retention

We retain information about you that we collect for as long as necessary for business purposes. We will retain and use this information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements with users, and/or the period required by laws in applicable jurisdictions.

 

Information Security

We use a combination of technical, administrative, and physical controls to maintain the security of your information.  For information collected through the on-line questionnaire and for all information maintained for our provision of subrogation services, we use state-of-the-art technology to ensure that all data is received and processed with high-level security safeguards in place. All employees are trained extensively on the importance of maintaining confidentiality and are required to comply with all privacy and security policies.  If you have a security-related concern, please contact us. 

 

Children’s Privacy 

We do not collect personally identifiable data directly from any person that we know to be under the age of thirteen (13).  Only parents or legal guardians of minors will be asked to complete a questionnaire.  If we learn that a child under thirteen (13) has submitted information to us through any part of our Website, we will delete this information as soon as practical. 

 

Changes to this Privacy Notice

This Privacy Notice may be updated from time to time for any reason.  If you have provided your email address, we will notify you before we make any material changes to this Privacy Notice.  You can then decide whether you would like to continue to use the Website.  If you have not provided us with your email address, we will notify you of any changes to our Privacy Notice by posting the new Privacy Notice here:  nexclaim.com/privacypolicy and we will change the “Last Updated” date above.  You should consult this Privacy Notice regularly for any changes.

 

 

 

Privacy Protection Policy

 Last Revised: 12/01/21

 

NexClaim Recoveries, LLC (“NexClaim”) collects Social Security Numbers (“SSN”) from members of clients, clients or attorneys only when it is necessary to perform subrogation services on a client’s behalf.  Additionally, we keep records of employees’ SSN, as required by law.  At NexClaim, we safeguard SSN by protecting the confidentiality of, prohibiting unlawful disclosure of and limiting access to SSN as described below.

Except as authorized by law, we do not disclose SSNs that we obtain in the course of providing subrogation services to our clients unless it is a necessary part of providing subrogation services on behalf of a client and the client has authorized us to do so.  As a general matter, we treat all information we receive to perform our subrogation services as confidential and protect it as such.  Additionally, we limit access to sensitive information such as SSNs to those who require access to carry out necessary job functions. 

Access to SSNs of employees is strictly limited to employees with a business need to access such information. The limited employees with access to employee SSN may not disseminate SSN internally or externally, except to fulfill a necessary business function of NexClaim such as performing payroll or employee benefit functions, or to comply with a court order, service of process, or other applicable law.

We train all NexClaim staff on the importance of the protection of client information and, in particular, of sensitive personal information such as SSN.


 

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